Privacy Policy

This Privacy Policy explains how Noteplay ("Noteplay", "we", "us") collects, uses and protects your information when you visit our website or place an order.

1. Information we collect

• Order details — your name, email address, the recipient's details, occasion, style, mood, lyrics and any special notes you provide.
• Reference audio — any optional audio file you upload to help guide production.
• Payment information — processed directly by Stripe and PayPal. We do not store full card numbers on our servers.
• Usage data — basic analytics such as pages visited and device type, collected via cookies.

2. How we use your information

We use your information to produce and deliver your custom track, process payment, send order updates, and respond to support requests. We may send occasional marketing emails, which you can unsubscribe from at any time.

3. Sharing your information

We share information only with the service providers required to operate our business — including payment processors (Stripe, PayPal), email delivery services, and cloud storage for file uploads and deliverables. We do not sell your personal information.

4. Cookies

We use cookies to keep the checkout flow working and to understand how visitors use our site. You can manage cookie preferences using the banner shown on your first visit, or through your browser settings.

5. Data retention

We retain order details and delivered files for as long as needed to provide support and honor revision requests, and as required by law.

6. Your rights

You may request access to, correction of, or deletion of your personal information by contacting privacy@note-play.com.

7. Contact

Questions about this policy can be sent to privacy@note-play.com.